Odor Control at MSD

Odor Complaint Hotline

If you are experiencing an odor from an MSD wastewater treatment plant, please contact our Odor Complaint Hotline.

Operators are available 24 hours a day, 7 days a week at (513) 557-5979. Please call the hotline as soon as you notice the odor so we can investigate the source.

Note: If you are experiencing a sewer gas odor inside your home, please call MSD’s Customer Call Center at (513) 352-4900.

Contact Us

Report a Sewer Backup:
(513) 352-4900 24/7 or online

Customer Call Center:
(513) 352-4900 24/7

Project Customer Service:
(513) 557-3594

Development Services:
(513) 244-1330

Media Inquiries:
(513) 557-7095


MSD Mailing Address:
1600 Gest St.
Cincinnati, Ohio 45204

MSD Facilities and Directions